Access to [name of service/platform] User management You may only authorise a person to become a User of [name of service/platform] if that person is a member of your staff

General responsibilities Our responsibilities We are responsible, either directly or through our contracted service provider, for: hosting, maintaining and supporting [name of service/platform]; providing support for incidents and, subject to

On-boarding assistance Reasonable assistance We will provide reasonable assistance to you in relation to your on-boarding to, and initial use of, [name of platform/service]. This assistance may include: technical assistance